Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
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This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
The content that you have access to via Sky Go on Xbox consoles depends on your Sky subscription package. Over 70 TV channels are available to watch live over Sky Go, as long as they are part of your subscription, and on-demand shows from these channels are also available to stream. Sky’s main entertainment channel is Sky Atlantic.
Fixes to try
- Hey guys I've moved from PS4 to ps5, I've downloaded sky app. And installed it fine logged in but app tells me not part of my package so I can't watch anything except sky news, I've movies and sports packages, still works on PS4 but won't on ps5 any help please, even tried ringing sky yesterday on the Fone for 15mins and no answer, pretty much exhausted all options at this stage, don't.
- Sky Go Extra takes Sky Go a few steps further: Stream live and catch up TV from your Sky package on your phone, tablet, laptop, Xbox and PlayStation; Watch on up to three screens at the same time, including your main TV; Download great entertainment in the UK or ROI via Wi-Fi to watch anywhere, without 3G, 4G, 5G or Wi-Fi, and; Out and about?
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
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If you’ve just bagged yourself one of the best Sky TV deals currently available, you’ll have access to a wide range of TV shows and movies. While you may primarily access these via your Sky box, the service Sky Go allows you to watch channels and on-demand content through additional devices, including Sky on on Xbox.
As well as laptops, phones, tablets, and gaming consoles, this includes both Sky Go on PS4 and Xbox consoles. If you want to access Sky Go on Xbox, our guide will tell you everything that you need to know.
Is Sky Go on Xbox yet?
Yes, it is possible to access Sky Go on Xbox One, Xbox Series X, and Xbox Series S consoles, using an app called TV from Sky. However, there are a few things that you need in addition to the console and a Sky subscription.
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Your Sky account must have Sky Go Extra. This is included with the Sky Mobile, Sky Multiscreen, Sky Q experience, and Ultimate on Demand packages. Alternatively, it can be added to your account for an additional cost. You also need at least 250MB available space on your console’s hard drive.
How to install Sky Go on Xbox
First, make sure that you are signed into Xbox Live.
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Then, from your Xbox console’s dashboard, press the middle button and scroll down to Store.
Within the store, select the Apps section on the left, and find the TV from Sky app in the list or use the search function to search for TV from Sky.
The app has the Sky logo as its image. It’s free to download, so just click through to download it.
Once the download has finished, you can launch the TV from Sky app from the My Games & Apps section of your Xbox dashboard.
This might be the perfect opportunity to head to the Sky website to sign up for an exceptional package if you haven’t done so already.
The first time that you open it, you will have to sign in with your Sky iD.
Once you’ve done this, you can start streaming Sky content on your Xbox.
What can I watch on Sky Go with Xbox?
The content that you have access to via Sky Go on Xbox consoles depends on your Sky subscription package. Over 70 TV channels are available to watch live over Sky Go, as long as they are part of your subscription, and on-demand shows from these channels are also available to stream.
Sky’s main entertainment channel is Sky Atlantic. This is included in all Sky packages, so its shows are available to all Sky Go users. Recent Sky Atlantic series worth checking out include Billie Piper’s dark comedy, I Hate Suzie, and the modern crime drama, Gangs of London. You can also watch Euphoria, as well as the critically acclaimed Chernobyl
You can also access sports coverage if your package includes Sky Sports, a wide library of films if it includes Sky Cinema, and all seasons of acclaimed shows like Game of Thrones and The Wire if it includes Sky Box Sets.
What other streaming services are available on Xbox?
Besides Sky Go, several other streaming services are available on Xbox consoles, including:
What other devices can I watch Sky Go on?
Other devices on which you can access Sky Go include:
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- PCs running Windows 7 or above
- Macs running OS X 1.9 or above
- PlayStation 4 and PlayStation 5
- Android devices running Android 4.4 or above
- iOS devices: iPhone 4 and above, iPod touch (5th and 6th generation), and iPad 2 or above
- Amazon Fire tablets running Fire OS 4.3.3 or above
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